Shipments and returns

Your pack shipment

Packages are dispatched within 2 days after receipt of payment via Royal Mail First Class Recorded Package Post.  Should you not receive your parcel within 4 days then please contact us at and we will can track the parcel for you.

Boxes are amply sized and your items are well-protected.

Returns policy

Should you wish to return a faulty product under our 12 month guarantee period, then please download and complete the returns form.
Under the distance selling regulations, you must notify us, by email, no later than 7 working days from the date of order receipt.
Only products purchased directly from are eligible for a refund under the Rights to Cancel

If you would like to return your Kurio product then please ensure you have contacted our consumer services department and received a customer reference number before sending the item back.  The consumer services number is 0844 324 6828 or alternatively click here to email.

Unfortunately whilst Kurio are happy to answer any queries on the products we are unable to uphold any warranty claims on items purchased via eBay or other online auction sites.  Our warranty is valid only for the original purchaser of the products which are purchased from a Kurio authorised Retailer and is not transferable to another individual or company through unofficial outlets.  Any warranty queries for items purchased through online auction site websites should be directed back to the seller for consideration.  Any item purchased from an authorised Retailer should in the first instance be taken back to said Retailer.